Shipping
Each piece is designed and created by hand, which guarantees a unique product of the highest quality. Here we explain everything you need to know about our production and shipping times:
Production times
All of our products are made to order, meaning we start manufacturing once we receive your request.
- Estimated duration: Production can take between 3 to 6 weeks , depending on current demand and the complexity of the piece.
- Each piece is unique, which means there may be slight variations from the images shown in our store. These differences are the hallmark of our handcrafted creations.
Shipping Times
Once production is complete, we proceed to ship your order.
- Delivery times vary depending on your location:
- Spain: 2-5 business days.
- Europe: 5-10 business days.
- Rest of the world: 7-15 business days.
Note: These times are approximate and may vary due to external factors such as delays in courier companies or customs.
Shipping costs
- Spain: Free shipping on orders over €90
- International: Rates calculated at checkout based on destination.
Tracking Information
Once your order has been shipped, you will receive an email with the tracking number so you can monitor the status of your shipment in real time.
Customs and Taxes
For international orders, taxes and customs fees may apply upon arrival in your country. These charges are not included in the product price or shipping costs and are the responsibility of the customer.
Changes and Problems with Shipping
If you have any problem with size, customization or shipping, please feel free to contact us:
- Email: brokenjwl@gmail.com
Please check your address carefully before confirming your order. We are not responsible for lost or delayed shipments due to incorrect addresses.